Digital Transformation quickly became one of the most popular buzzwords of the COVID era as leaders struggled to navigate the applications, virtualized experiences, and new practices required to enable and manage a remote workforce fully. Yet, even as many organizations have returned to on-site or hybrid operations, the need for leaders to define, execute, and balance how a business adapts to the faster pace of today's digital reality has never been more critical. At its simplest, Jean-Luc Robert, CEO of Kyriba, sees digital transformation as a catalyst to achieving accelerated business growth with a modern application of talent, smart processes, and actionable data. With hyper-connected solutions enabled by composable, AI-driven technology that unifies data from across the enterprise, modern business leaders can stay ahead of the competition and drive strategy with precision and confidence. Regardless of who within the C-Suite is driving change, to make digital transformation successful, ... [ ] executives and their teams must leverage finance as a critical partner to deliver.

Looking to accelerate the ROI on IT's digital transformation projects, ServiceNow has delivered an offering that combines an AI-based recommendation engine with a collection of support tools and technical support. When ServiceNow started developing its new software, called ServiceNow Impact, two years ago, it interviewed 500 of its customers along with 200 software buyers. What the company learned from those conversations was the majority of organizations lacked the ability to map a strategic vision for transformation and then turn that map into an operating model. IDC estimated in a report released this month that users have spent some $3 trillion on digital transformation projects in the past three years. However, less than half of those companies said those projects delivered the expected results.

Digital Transformation quickly became one of the most popular buzzwords of the COVID era as leaders struggled to navigate the applications, virtualized experiences and new practices required to fully enable and manage a remote workforce. Yet, even as many organizations have returned to on-site or hybrid operations, the need for defining, executing, and leveling how a business adapts to today's digital reality has never been more important. Jean - Luc Robert, CEO of Kyriba, sees digital transformation to achieving new business outcomes ... [ ] with a new combination of people, processes, and data At its simplest, Jean - Luc Robert, CEO of Kyriba, sees digital transformation to achieving new business outcomes with a new combination of people, processes, and data. As the CEO of a leading cloud-based finance and IT solution company, Jean -Luc values transformation projects that move the company forward with a compelling ROI, enabled by hyper-automation and composable technology that unlock a holistic view of data from across the enterprise to drive strategy with precision and confidence. The CEO leads the company to achieve a more competitive and profitable future state and is supported by visionary executives who collectively enable various parts of the CEO's plan.

Carlos M. Meléndez is the COO and Co-Founder of Wovenware, an artificial intelligence and software development company. In the early days of Covid-19, companies were preoccupied with enabling remote work, maintaining the digital infrastructure to support taxed supply chains and keeping business systems humming along. Yet, as they begin to stabilize new ways of working, they're shifting their focus back to more strategic, long-term digital transformation initiatives that leverage changing markets and new opportunities. While the pandemic caused companies to tighten their belts in 2020, in 2021, that trend is reversing, with the understanding that technology is the way forward. In fact, according to Gartner, worldwide IT spending in 2021 is expected to grow by 4% in 2021, totaling $3.8 trillion.

AI transformation is the next phase of digital transformation. Businesses are willing to invest in AI technologies to stay ahead of competitors. AI Transformation is a process that may take 2-3 years, but organizations can start to see the returns within 6 to 12 months. Digital transformation is required before companies can start their AI transformation because digital data is necessary for AI training and digital processes are necessary to roll-out AI solutions in most cases. Feel free to read about what digital transformation is and our extensive digital transformation guide if you believe that your company has not yet progressed on its digital transformation journey.

Digital transformations have become a global trend in recent years. To be clear, in mainstream understanding, the term means to increase the use of data, which can then help us to build "smarter" machines, predict the future, dig out insights, eliminate human errors and maximize efficiency. However, according to the stats released by Boston Consulting Group (BCG) and McKinsey & Company, only about 30% of digital transformation projects ended up successfully. The result keeps us wondering: What are the key issues to account for such high failure rate? And more importantly, how can we resolve these issues?

TechRepublic's Karen Roby talked with Colson Hillier, the CMO at Alorica, provider of Business Process and Customer Satisfaction Outsourcing solutions, about digital transformation projects in the post COVID-19 era. The following is an edited transcript of their conversation. Karen Roby: Where should companies be focusing right now, and explain why omnichannel communications should be a priority. Colson Hillier: I think that the idea of omnichannel is really about customer empowerment. Today, you think about the way that we interact with the brands that we love, and almost all of it involves multiple channels.

Bottom Line: Customers' preferences, purchasing power, and loyalty need to be the catalyst that drives any digital transformation strategy with AI providing meaningful insights that motivate companies to change. Digitally transforming or improving customers' experiences needs to be the cornerstone of any investment in new technologies or business processes. It's important to get beyond digital transformation as purely a technical, abstract construct and see it as a must-have strategy to retain customers and attract new ones. The most successful digital transformation projects are known for the hundreds, if not thousands, of successful customer stories they generate. Why are customer stories and the data supporting them so essential for digital transformation strategies to succeed?

Digitally transforming or improving customers' experiences needs to be the cornerstone of any ... [ ] investment in new technologies or business processes. Bottom Line: Customers' preferences, purchasing power, and loyalty need to be the catalyst that drives any digital transformation strategy with AI providing meaningful insights that motivate companies to change. Digitally transforming or improving customers' experiences needs to be the cornerstone of any investment in new technologies or business processes. It's important to get beyond digital transformation as purely a technical, abstract construct and see it as a must-have strategy to retain customers and attract new ones. The most successful digital transformation projects are known for the hundreds, if not thousands, of successful customer stories they generate.

The majority of industries have begun their digital transformation journeys. Digital transformation in the construction industry, however, has been slow. Perhaps, this failure to adopt digital technology has been based on a systemic resistance to change? Indeed, this desire to adopt new technology is being hindered by almost all construction organisations overlook the importance of a technology partner in enabling training and up-skilling, according to a new report by Zen Internet. It found that, as is so often the case with traditional industries, culture is a significant barrier to embracing this necessary change. Despite this, it appears that there is a willingness to embrace the digital future in this industry and the report reveals that digital transformation has now laid its foundations firmly within the construction industry, with many organisations already working with new technologies such as AI.